Terms & Conditions

Voluntary Changes to Tickets Purchased for Travel on Hawaiian Airlines
(For tickets purchased between March 1, 2020 and May 31, 2020)

• Change fees are waived for tickets purchased between March 1, 2020 and May 31, 2020.
• Any applicable difference in fare will apply for each change.
• New travel must be reissued and flown within 1 year from date of original ticket issuance
• Changes apply to tickets issued on Hawaiian Airlines ticket stock (173) only.
• Fares and rules are subject to change at any time without notice.
• Other restrictions may apply.

Conditions for Main Cabin Basic Fares

• Main Cabin Basic tickets are non-changeable and non-refundable. Tickets may be cancelled 7 or more days prior to departure without penalty if requested within 24 hours of purchase.
• Seat selection is not available until check-in.
• Main Cabin Basic tickets are not eligible for upgrade to Extra Comfort, Preferred Seat or Business/First Class.
• Same day standby is not permitted.
• Main Cabin Basic ticket holders will board in the last boarding group, unless otherwise eligible to board earlier.
• Bonus miles on flights for Pualani Elite members are not earned with a Main Cabin Basic fare.

Conditions for Interisland Web-Restricted Sale Fares

• Interisland Web special fares are valid only for travel between Honolulu and Lihue, Kauai / Kahului, Maui / Kona, Hawaii / Hilo, Hawaii. Changes will be subject to a $30 USD change fee and difference in fare, if applicable.
• When making date/flight, reroute, or other changes to a ticket, any applicable difference in fare (greater than $0) will be charged to the customer in addition to any applicable change fee. Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid.

Conditions for Travel Wholly Within The State Of Hawaii

• Interisland date/flight or reroute changes are subject to a $30 USD change fee per ticket plus any applicable difference in fare. Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid.
• Standby travel is not permitted.

Conditions for All Other Travel (Not Wholly Within the State of Hawaii )

• Date/flight or reroute changes on tickets originating in Australia are subject to a $200 AUD change fee per ticket plus any applicable difference in fare. Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid.
• Date/flight or reroute changes on tickets originating in Korea are subject to a KRW 200000 change fee per ticket plus any applicable difference in fare. Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid.
• Date/flight or reroute changes on tickets originating in Japan for outbound travel, no changes are permitted. For inbound travel, changes are subject to a JPY 20,000 change fee per ticket plus any applicable difference in fare. Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid. Cancellations of travel before departure are subject to JPY 30,000 (adult), and JPY 22,500 (infant). If a part of ticket is used, no refunds are permitted.
• Date/flight or reroute changes on tickets originating in the United States and terminating in Japan are subject to a $300 USD change fee per ticket plus any applicable difference in fare. Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid.
• For all other travel, date/flight or reroute changes are subject to a change fee of up to $300 USD per ticket plus any applicable difference in fare. When making date/flight, reroute, or other changes to a ticket, any applicable difference in fare (greater than $0) will be charged to the customer in addition to any applicable change fee. Refund or credit will not be provided if a flight change is made and the applicable new fare is less than the original fare paid.

More Information can be found in our contract of carriage.

Conditions for tickets purchased using HawaiianMiles

• Date/flight or reroute changes area allowed and subject to a fee.
• Change fee will be based on the ticketed rules for the original ticket
  • $30.00 for tickets wholly within the state of Hawaii
  • $50.00 for tickets issued for travel between Hawaii and North America
  • $150.00 for tickets issued for travel to international destinations
• Redeposit fee will be based on the ticketed rules for the original ticket:
  • $30.00 for tickets wholly within the state of Hawaii
  • $150.00 for tickets issued for travel between Hawaii and North America
  • $150.00 for tickets issues for travel to international destinations
• When an award ticket is combined with a non-award fare(revenue), the most restrictive fare rule will apply and only one change fee will apply.

Preferred Seat Terms & Conditions

• Preferred Seats are only available on B717 Neighbor Island flights and B767 North America flights operated by Hawaiian Airlines. Preferred Seats will not be available on codeshare flights.
• Preferred Seats are sold and purchased per passenger and per flight.
• Preferred Seats are non-transferable and are only valid for the flight purchased. A Preferred Seat purchase is processed based on seat availability at the time of purchase and reserves a bulkhead or exit row seat within the Main Cabin. Specific seat assignments are not guaranteed.
• Customers seated in the bulkhead row may be reassigned to accommodate passengers with disabilities.
• Guests traveling within the state of Hawaii with a child under the age of two (2) years old, a pet in cabin, or travelers who require a seatbelt extension, are prohibited from sitting in bulkhead seats located in row 4 of B717 aircraft. B717 bulkhead seats in row 4 are equipped with airbag seatbelts.
• Customers seated in an exit row must meet the FAA requirements including: Must be willing and able to assist; Must be 15 years of age or older; Adults must not be responsible for children under the age of 15; Must speak English and be able to comprehend the instructions to operate the emergency exit.
• Hawaiian Airlines reserves the right to move any customer who has purchased a Preferred Seat or from any seat for operational or security reasons. This includes customers who do not meet exit row eligibility requirements. The customer may request a refund of the Preferred Seat from a customer service agent at the airport.
• Neighbor Island Preferred Seats will be available for sale on select flights 330 days prior to departure online at www.HawaiianAirlines.com or upon check-in within 24 hours of departure online, at the airport self-service kiosk or with an airport customer service agent.
• Preferred Seat assignments are based on availability at the time of purchase.
• Elite members interested in reserving a Preferred Seat within 24 hours, must see a customer service agent at the airport to list for a Preferred Seat. Requests are not guaranteed and will be subject to the availability of seats at the gate within one (1) hour prior to flight departure.
• When a Preferred Seat is added to the reservation after ticketing and payment is not collected, the Preferred Seat will be cancelled.
• Preferred seat purchases are final and are not subject to increases or decreases should the Preferred Seat rate change.
• Authorized refunds of Preferred Seats will be made to the original form of payment.
• Customers who voluntarily cancel, or change their flight, itinerary, or cabin, will not be eligible for a refund. However, if a Preferred Seat is available on the new flight, the customer may secure the Preferred Seat using the original payment.
• Customers who have purchased a Preferred Seat and elect to change to a non-Preferred Seat on the same flight will not be entitled to a refund of the original Preferred Seat purchase .
• Customers who purchased a Preferred Seat that are impacted by a Hawaiian Airlines initiated flight and seat change, equipment change, routing change, or flight cancellation are eligible for a refund if Hawaiian Airlines is unable to accommodate the customer in another Preferred Seat. The refund will be initiated by Hawaiian Airlines on the customer's behalf.
• Preferred Seats are subject to Hawaiian Airlines minimum check-in times. Preferred Seats are subject to cancellation unless you have checked in (obtained a boarding pass) at least 45 minutes before scheduled departure for flights between Hawaii and the Continental U.S. or at least 30 minutes before scheduled departure for flights wholly within the State of Hawaii. You must be present at the departure gate and ready to board at least 30 minutes prior to scheduled departure time to retain your reservation and Preferred Seat.
• Hawaiian Airlines expressly reserves the right in its absolute discretion to discontinue Preferred Seats at any time or to refuse to sell a Preferred Seat to any specific passenger, or if sold to cancel a Preferred Seat and refund the purchase price. Hawaiian Airlines will not be liable for any loss or damage suffered by a purchaser resulting from such refusal, cancellation, or denial
• Hawaiian Airlines reserves the right to remove any customer who has purchased a Preferred Seat for inappropriate behavior, including, but not limited to, conduct that is disruptive, abusive or violent.

Extra Comfort Terms & Conditions

• Extra Comfort seating are only available on flights operated by Hawaiian Airlines using an A330 and A321 aircrafts. Extra Comfort Seats will not be available on codeshare flights.
• Extra Comfort seats will be available for sale 330 days prior to departure online at www.HawaiianAirlines.com or upon check-in within 24 hours of departure online, at the airport self-service kiosk, or with an airport customer service agent. The number of Extra Comfort seats available for advance sale prior to check-in is limited.
• Extra Comfort features differ according to flight destination.
• Extra Comfort Seats are sold and purchased per passenger per flight and are limited and subject to availability.
• Prices, offers, rules, and benefits are subject to change.
• Extra Comfort Seats are non-transferable and are only valid for the flight purchased. Specific seat assignments are not guaranteed.
• Extra Comfort Seat purchases are final and are not subject to increases or decreases should the Extra Comfort Seat rate change.
• Extra Comfort Seat purchases are non-refundable.
• Customers who have purchased an Extra Comfort Seat and voluntarily make changes to their reservation or seat are not eligible for a refund. However, if an Extra Comfort Seat is available on the new flight, the customer may secure the Extra Comfort Seat using the original form of payment.
• Customers who have purchased an Extra Comfort Seat and elect to change to a non-Extra Comfort Seat on the same flight will not be entitled to a refund of the original Extra Comfort Seat purchase.
• Customers who have purchased an Extra Comfort Seat that are impacted by a Hawaiian Airlines initiated flight and seat change, equipment change, routing change, or flight cancellation are eligible for a refund if Hawaiian Airlines is unable to accommodate the customer in another Extra Comfort Seat. The refund will be initiated by Hawaiian Airlines on the customer’s behalf.
• When an Extra Comfort Seat is added to the reservation after ticketing and payment is not collected, the Extra Comfort Seat will be cancelled.
• Customers seated in the bulkhead row may be reassigned to accommodate passengers with disabilities.
• Customers seated in an exit row must meet the FAA requirements including: Must be willing and able to assist; Must be 15 years of age or older; Adults must not be responsible for children under the age of 15; Must speak English and be able to comprehend the instructions to operate the emergency exit.
• Hawaiian Airlines reserves the right to move any customer who has purchased an Extra Comfort Seat or from any seat for operational or security reasons. This includes customers who do not meet exit row eligibility requirements. The customer may request a refund of the Extra Comfort Seat from a customer service agent at the airport.
• Extra Comfort seats may be purchased up to one (1) hour prior to departure.
• Extra Comfort seats are subject to Hawaiian Airlines minimum check-in times. Extra Comfort seats are subject to cancellation unless you have checked in (obtained a boarding pass) at least 60 minutes before scheduled departure for international flights or at least 45 minutes before scheduled departure for flights between Hawaii and the Continental U.S. You must be present at the departure gate and ready to board at least 30 minutes prior to scheduled departure time to retain your reservations and Extra Comfort seat.
• Hawaiian Airlines expressly reserves the right in its absolute discretion to discontinue Extra Comfort Seats at any time or to refuse to sell an Extra Comfort Seat to any specific passenger, or if sold, to cancel an Extra Comfort Seat and refund the purchased price. Hawaiian Airlines will not be liable for any loss or damage suffered by a purchaser resulting from such refusal, cancellation, or denial.
• Hawaiian Airlines reserves the right to remove any customer who has purchased an Extra Comfort Seat for inappropriate behavior, including, but not limited to, conduct that is disruptive, abusive or violent.

*Elite passengers are Hawaiian Airlines Pualani Platinum and Pualani Gold members.